Amazon has recently improved their ship/delivery date expectations for purchase orders, and re-evaluated their chargeback policy. As a result, they are phasing out Cancelled PO Units chargebacks in favor of the new On-Time Non-Compliance and Unfilled by Cancel Date chargebacks.
Why are they making this change? Due to the dynamic nature of Amazon’s e-Commerce business, variability in vendor prep and ship lead times can result in a lack of inventory, and subsequently, lost sales. Therefore, they ask vendors to pay close attention to the ship/delivery windows on their POs so they can ensure that they have enough inventory to meet expectations.
What are the benefits of this change for vendors? By reducing vendor lead times, you will improve inventory availability and increase your sales. The goal of this change is to improve the customer experience related to your products, and by extension, your product sales.